Frequently Asked Questions

Is the artwork made from genuine Jerusalem stone?

Yes. Our artwork is crafted using genuine Jerusalem limestone supplied from the historic mountain region surrounding Jerusalem. The authenticity and origin of the stone are documented by an official certificate issued by our stone supplier.

Is the artwork printed on real stone or on paper?

The artwork is printed directly onto a genuine slab of Jerusalem stone. It is not a paper print, canvas, or stone-look material. The natural stone itself forms the surface of the artwork.

How is the artwork printed onto the stone?

Each design is professionally printed directly onto the Jerusalem stone using high-quality UV printing technology. This allows the artwork to retain fine detail while preserving the natural character and texture of the stone.

Is every piece identical?

No. Jerusalem stone is a natural material, so variations in color, texture, veining, and surface characteristics are normal. These natural variations mean that no two stone pieces are exactly alike and are part of what makes each artwork unique.

Does every artwork come with an individual Certificate of Authenticity?

No. The authenticity and origin of the Jerusalem stone used in our artwork are documented by an official certificate issued by our stone supplier. This supplier certificate confirms that the material supplied for use in our artwork is genuine Jerusalem limestone and not an imitation or substitute.

You can view the original supplier certificate and its English translation on our About Us page.

Where is the Jerusalem stone sourced from?

Our stone is sourced from the historic mountain region surrounding Jerusalem. This limestone is widely known as Jerusalem stone and has a long historical connection with the architecture and heritage of the Holy City.

Where are your products made?

Our products are made in the Holy Land. The Jerusalem stone is prepared, professionally printed, framed, and finished before being carefully packaged for shipment to the United States.

Does the artwork come framed?

Yes. Each artwork comes in an elegant premium frame and arrives ready to hang.

What are the dimensions?

The Jerusalem stone artwork itself measures approximately 40 × 30 cm (15.7 × 11.8 in), and the genuine Jerusalem stone is approximately 7 mm (0.28 in) thick.

With the frame, the overall dimensions are approximately 50.5 × 40.5 cm (19.9 × 15.9 in), with an overall frame depth of approximately 2 cm (0.8 in).

Because the product is crafted from genuine natural stone, it has real depth, texture, and weight unlike a conventional paper or canvas print.

Is the artwork ready to hang?

Yes. Each framed artwork is supplied ready to hang, so it can be displayed in your home, office, church, prayer space, or other suitable interior location.

Where do you ship?

At this time, we ship exclusively to customers in the United States.

Is shipping included in the price?

Yes. Shipping to the United States is included in the displayed price.

Are taxes and import duties included?

Yes. Shipping, applicable duties, and taxes for orders delivered to the United States are included in the final price. Our goal is to provide customers with a clear final purchase price without unexpected shipping, duty, or import charges upon delivery.

How long does delivery take?

Orders are processed and prepared for shipment, with delivery taking up to 21 business days. Tracking information is provided so you can follow your shipment to its destination.

How is the artwork packaged?

Each artwork is carefully and professionally packaged for transportation to the United States, with particular attention given to protecting the natural stone and frame during shipping.

What happens if my artwork arrives damaged or I receive the wrong item?

Please contact us promptly. If your artwork arrives damaged or you receive an incorrect item, we will arrange collection through UPS at our expense and provide a replacement or a full refund in accordance with our return policy.

Can I return my artwork if I change my mind?

Yes. You may return your purchase within 14 days, subject to our Returns & Satisfaction Guarantee. If the return is not due to damage or an incorrect item, the cost of return shipping is the customer's responsibility.

Please see our full Returns & Satisfaction Guarantee for complete terms and conditions.

Is online payment secure?

Yes. Our checkout uses SSL encryption and secure payment processing. We accept the payment methods displayed during checkout.

Who operates Jerusalem Legacy?

Jerusalem Legacy | Original Jerusalem Stone is owned and operated by Agam Shivuk Net Ltd, an Israeli company registered under Company Registration No. 514115005.

What makes Jerusalem Legacy artwork different from a regular wall print?

The fundamental difference is the material.

This is not artwork designed merely to look like stone. The image is printed directly onto genuine Jerusalem stone, combining the natural material of the Holy Land with artwork inspired by Jerusalem's faith, history, and spiritual heritage.

Each piece is then professionally framed and prepared as finished wall art, creating a tangible connection to Jerusalem that a conventional paper or canvas print cannot provide.

Are Jerusalem Legacy artworks intended only for Christians?

No. Jerusalem is sacred and meaningful to people of different faiths and cultures. Our collections are inspired by the religious, historical, and cultural heritage of the Holy Land and include artwork created for different traditions.

Our team itself brings together Christians, Muslims, and Jews working side by side with mutual respect and a shared commitment to craftsmanship.

How can I contact Jerusalem Legacy?

You can contact our customer support team through the contact information provided on our website. We will be happy to assist with questions about our artwork, orders, shipping, or returns.